Applying a Balanced Scorecard Approach
Course Overview
- Strategic planning made easy
- Getting the finances right
- Customer relationship management
- Continually improving your business processes
- Unleashing the potential of your people
Course Description
The Balanced Scorecard provides a practical management framework that helps organisations to strategically and operationally manage performance across key business measures.
This course will take delegates on a step-by-step journey through the four key perspectives of the Balanced Scorecard (Learning & continuous improvement, internal business processes, customers & services and financial measures). The course is designed to lead participants through the process of creating and implementing a Balanced Scorecard approach.
Who Should Attend
Business owners, leaders and managers who want to develop their understanding of how to practically apply a Balanced Scorecard approach within their organisation.
Format
A mixture of lecture-style delivery, small group work, self-assessment, case studies, discussion and practical exercises
Duration
1 day
Cost
£299 + vat
